Find answers to the most common questions about shopping at Bitstone. If you don’t see your question here, feel free to reach out to us at info@bitstone.store.

Orders & Purchasing

Q: How do I purchase a product?

A: Browse our store at bitstone.store, add your chosen product to the cart, and proceed to checkout. We accept all major credit/debit cards and other payment methods shown at checkout. Your order is processed securely and instantly.

Q: Do I need to create an account to buy?

A: No, you can check out as a guest. However, creating an account allows you to access your order history, re-download your purchases, and enjoy a faster checkout experience in the future.

Q: Can I purchase multiple products at once?

A: Yes! You can add as many products as you like to your cart and complete a single checkout. Each product will be available for download separately after your payment is confirmed.

Q: Is my payment information secure?

A: Absolutely. We do not store your payment details on our servers. All transactions are processed through PCI-DSS compliant payment gateways with SSL/TLS encryption.

Digital Downloads

Q: How do I receive my digital product after purchase?

A: As soon as your payment is confirmed, you will receive an automatic email containing your download link(s). You can also access your downloads immediately on the order confirmation page. There is no shipping time — it’s instant.

Q: What file formats do your products come in?

A: It depends on the product type. eBooks are typically delivered as PDF files. Digital planners may come as PDF or editable formats (e.g., GoodNotes, Notion). Software and plugins are delivered as ZIP archives containing installers or files ready to use. Templates are provided in their respective formats (e.g., .docx, .xlsx, .pptx, .fig, .ai, .canva). The specific format is always mentioned on each product page.

Q: My download link is not working. What should I do?

A: First, check your spam/junk folder for the confirmation email. If the link has expired (links are typically valid for 30 days), please contact us at info@bitstone.store with your order number and we will resend it promptly.

Q: How many times can I download a product?

A: Each product purchase allows up to 5 download attempts within 30 days of purchase. If you need additional downloads (e.g., after a device change), please contact our support team — we are happy to assist.

Q: Can I access my downloads later if I lose the files?

A: Yes. If you have an account, you can log in and re-download your purchases from your order history at any time, subject to our download limits. We recommend saving your files to a backup location such as Google Drive or Dropbox.

Products — eBooks, Planners, Templates, Software & Plugins

Q: What kind of eBooks do you sell?

A: We offer a curated range of eBooks covering topics such as productivity, business, personal development, design, technology, and more. Each eBook is a downloadable PDF ready to read on any device.

Q: Are the digital planners compatible with my device/app?

A: We clearly state compatibility on each product page. Most planners are compatible with GoodNotes, Notability, Adobe Acrobat, and standard PDF readers. Some planners are also available in editable digital formats for desktop or Notion.

Q: Are the templates customizable?

A: Yes! All templates are designed to be fully editable. You will receive the file in its native format so you can modify text, colors, images, and layout to suit your needs. Basic familiarity with the relevant software (e.g., Microsoft Word, Canva, Figma) is recommended.

Q: Do the software/plugins come with installation instructions?

A: Yes. Every software or plugin download includes a ReadMe file or installation guide. If you encounter any issues during installation, our support team is available to assist you.

Q: Do you offer any free products or trials?

A: We occasionally offer free sample products and resources. Check our website or subscribe to our newsletter to be notified of any free downloads or promotional offers.

Refunds & Cancellations

Q: Can I get a refund on a digital product?

A: Because our products are digital and delivered instantly, we generally do not offer refunds once a download has been accessed. However, if you experience a technical issue or received the wrong product, please contact us within 7 days of purchase and we will do our best to resolve it. Please read our full Refund Policy for details.

Q: Can I cancel my order after purchasing?

A: Orders for digital products are processed immediately upon payment. Because the product becomes available for download right away, cancellations are not possible once the download link has been issued. Please review your order carefully before completing payment.

Technical Support

Q: What if a product I purchased is defective or not as described?

A: If a file is corrupted, incomplete, or significantly different from its description, please contact us at info@bitstone.store within 7 days with your order number and a description of the issue. We will provide a working replacement file or issue a resolution promptly.

Q: I did not receive a confirmation email. What should I do?

A: Please check your spam or junk mail folder. If you still cannot find it, verify that you entered the correct email address at checkout. Contact us at info@bitstone.store with your full name and the approximate date and time of purchase and we will look into it.

Licensing & Usage

Q: Can I share the products I buy with others?

A: No. All purchases are for personal use only (single-user license) unless you have purchased a license that explicitly states otherwise (e.g., a commercial or team license). Sharing, reselling, or distributing our products without authorization is prohibited and constitutes copyright infringement.

Q: Can I use the templates for commercial projects?

A: This depends on the license associated with each product. Some products include a commercial use license; others are for personal use only. Always check the product description and license details before using any product commercially.

Q: Can I resell the products I purchase?

A: No. Reselling our products — whether modified or unmodified — is strictly prohibited unless you have obtained explicit written permission from Bitstone or have purchased a resell license where available.

Contact & Support

Q: How can I contact Bitstone support?

A: You can reach us by email at info@bitstone.store. We aim to respond to all enquiries within 1–2 business days.

Q: Do you offer customer support in languages other than English?

A: Currently our primary support language is English. We will do our best to assist customers in other languages where possible.