Privacy policy - bitstone

Last updated: March 26, 2026

This Privacy Policy describes how Bitstone (“we,” “us,” or “our”), operating at bitstone.store, collects, uses, and protects the personal information you provide when you visit and make purchases from our website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Personal identification information: name, email address, billing address (if applicable), and payment details (processed securely by our payment processor — we do not store card data).
Transactional information: purchase history, order numbers, and download activity.
Technical information: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website (collected via cookies and analytics tools).
Communications: any messages or enquiries you send to us via email or contact forms.

2. How We Use Your Information

We use the information we collect to:

Process your orders and deliver purchased digital products.
Send you order confirmation and download emails.
Respond to customer service enquiries and provide technical support.
Send promotional emails and newsletters (only with your explicit consent — you may unsubscribe at any time).
Improve our website, product offerings, and customer experience.
Detect and prevent fraud and unauthorized access.
Comply with applicable legal and regulatory obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data include:

Contractual necessity: to fulfill your order and deliver purchased products.
Legitimate interests: to improve our services and prevent fraud.
Consent: for marketing communications (you may withdraw consent at any time).
Legal obligation: to comply with applicable laws.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. Please refer to our Cookie Policy (Section 6 of this document) for full details. You can control cookie settings through your browser.

5. Third-Party Services

We share your information with third-party service providers only as necessary to operate our business, including:

Payment processors (e.g., Stripe, PayPal) — to securely process transactions.
Email service providers — to send transactional and marketing emails.
Analytics providers (e.g., Google Analytics) — to understand website usage.
Digital delivery platforms — to manage and deliver download links.

These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transactional records may be kept for up to 7 years in accordance with tax laws. You may request deletion of your data at any time (subject to legal exceptions).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data (“right to be forgotten”).
Right to restrict processing: request that we limit how we use your data.
Right to data portability: request a machine-readable copy of your data.
Right to object: object to certain types of processing, including direct marketing.
Right to withdraw consent: withdraw any consent you have previously given.

To exercise any of these rights, contact us at info@bitstone.store. We will respond within 30 days.

8. Children’s Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

If you access our website from outside the country in which we operate, your data may be transferred to and processed in a country with different data protection laws. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy. For significant changes, we will notify you by email or a prominent notice on bitstone.store.

12. Contact

For any privacy-related questions or to exercise your rights, contact us at: info@bitstone.store